Returns should be made within 30 days of your original order date. If you want to return or exchange your item and live outside of Sweden the return shipping fee is not covered by Blue Billie, therefore you are responsible for covering the shipping fee.
Fill out your reason for your return on the given return form. Use the return label that was included in your package to send your items back to us. The items in your return must be in original condition, unworn and in the jewelry box. If they are, we will refund you within 7 days.
If you believe you have received defective or incorrect product (style, size, or color), please contact us at firstname.lastname@example.org and provide a photo of the defect and keep all the packaging.
*Please Note: Customized Rings with an Engrave Letter can’t be returned or exchanged.