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Returns & Exchanges

Returns

Returns should be made within 30 days of having received the order. The items in your return must be in original condition, unworn and in the jewelry box. Fill out your reason for your return on the given return form. Use the return label that was included in your package to send your items back to us. You can expect to receive a refund within 7-10 days.

If you want to return your item(s) and live outside of Sweden the return shipping fee is not covered by Blue Billie.

If you believe you have received defective or incorrect product (style, size, or color), please contact us at hello@bluebillie.com and provide a photo of the defect and keep all the packaging.

*Please note: Customized rings with an Engraved letter can’t be returned or exchanged.

Exchanges

Blue Billie offers returns but not exchanges. If you wish to exchange your item(s) for something else simply place a new order and return your original order separately.

*Please Note: customized rings with an engraved letter can’t be returned or exchanged.