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Product on backorder?

When a product is on backorder it’s currently out of stock. You can still go on with your purchase just know that we will ship your order once the product is back in stock. Usually that is between 1-3 weeks. (it will be stated on the product page).

If there are other items in the same order that are in stock, the order may be split and shipped at different times. Please send us an email if you want to split your order!

Replating

We offer replating of your Blue Billie jewelry when needed at a 200 SEK/20 EUR charge.

Simply send your jewelry to:
Nytorgsgatan 23B
116 40, Stockholm

Include a note in your package that says you want to get your jewelry replated. We will contact you when your jewelry is done and let you know how to proceed with the payment.

Please note: not all jewelry can be replated. Send us an email first to make sure it can be done.

How long is your delivery time?

Orders made before 12:00 on weekdays (excluding holidays) are in most cases sent the same day and delivered the following day. Orders placed on Fridays before 12:00 arrives on Monday. Orders after 12:00 on Fridays until Sundays will be sent from our warehouse next Monday. However, the delivery time may vary depending on the amount of orders to expire and circumstances which Blue Billie can not control, such as delays from our suppliers.

Where does Blue Billie ship?

Blue Billie ships worldwide and will handle your order within 24 business hours. When you place your order, a notice will be sent to you by email.

Can I track my order?

Yes all packages are trackable. When your order has been shipped you will receive an email with your tracking number.

How are you packing the products?

All orders are packed using environmentally friendly, airlocked and padded envelopes.

Do I have to pay VAT/Duties?

Customs and import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Blue Billie has no control over these charges and we can’t tell you what the cost will be, as customs.

What if my product gets damaged during the shipping when I return it?

The goods are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way.

What if I forget to pick up my order?

For Swedish customers: Please note that your order will be held at your service point for a maximum of 14 days. Upon not picking up your order, in which case it will be sent back to the Blue Billie offices, you will be charged a fee of 150 SEK. If contacting us claiming you still want your order, this fee will be only 49 SEK, for shipping.

For how long can I keep the product before returning it?

Returns should be made within 30 days from the date you receive your order. Please fill out our return form and send it back to us along with the order. You can expect to receive the refund within seven working days, using the same payment method.

What if my item is damaged, defective or incorrect?

We’re so sorry for the inconvenience! Please send us an email with your order number to hello@bluebillie.com and include a picture of the damaged or wrong product. We’ll make sure to look after you.