Our Returns Policy
Follow the steps below
Create a return label
We hope you love your Blue Billie jewelry as much as we do. But if you do want to make a return or exchange, note that we don't have return labels in our packages. Instead, you can create your whole return here. You can return your order for up to 14 days from receiving it.
To create a return, click here and follow the steps, one by one.
You can also return the product physically in the Blue Billie store within opening hours if you have your order number or receipt.
Properly packed
You must ensure that the products are properly packed in the jewelry box and that they are in the same condition as they were received when returning them. We will refund your money, when we receive your order.
Refunding your money
We will refund your money within 14 days after receiving your return
Returns FAQs
Can I return an item for an axchange instead of a refund?
Can I return an item for an exchange instead of a refund?
No, if you want to exchange an item, you have to return your order and place a new order.
Can I return my online order in your physical store?
Yes you can return your online orde in our Stockholm-based store on Regeringsgatan 52 free of charge
Need more help with your returns?
Send us an email: hello@bluebillie.com
