Return Policy
How to create a return
We hope you love your Blue Billie jewelry as much as we do. If you would like to return an item, please review the information below.
This Returns & Refunds Policy forms an integral part of our Terms of Service.
You have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.
Return Conditions
Returned items must:
- be unused and unworn
- be clean and free from damage or signs of wear
- be returned in the original jewelry box and packaging
- be in the same condition as when received
- be sent using one of our offered return shipping methods
We reserve the right to refuse a return or reduce the refund if the returned item does not meet these conditions, in accordance with applicable law.
Return Fees
Return and exchange fees apply and will be deducted from your refund or charged in connection with the exchange.
Return fees:
- 79 SEK / 8 EUR for orders within Sweden
- 179 SEK / 18 EUR for orders outside of Sweden
Defective or Incorrect Items
If you have received a defective item or the wrong product, please contact us at hello@bluebillie.com as soon as possible.
Please include your order number and photo(s) of the item(s). We will assist you with the next steps.
How to Get a Return Label
We do not include return labels in our packages.
To initiate a return, please use our return portal:
https://blue-billie.webshipper.io/returns_public/1
Follow the instructions in the portal to create your return. Once completed, you will receive a return label or a separate email with further instructions.
Refunding your money
Once we have received and approved your return, we will issue a refund within 14 days.
Refunds are made using the same payment method that was used for the original purchase, unless otherwise agreed.
Returns FAQs
Can I return an item for an exchange instead of a refund?
Can I return an item for an exchange instead of a refund?
No, we do not offer direct exchanges.
If you wish to exchange an item, you must:
- return the original order in accordance with this policy, and
- place a new order separately.
Need more help with your returns?
Send us an email: hello@bluebillie.com
