Är en produkt på "backorder"?

När en produkt är på backorder betyder det att den är tillfälligt slut i lager. Du kan fortfarande genomföra ditt köp på en produkt som är satt på backorder, var bara medveten om den extra leveranstid det innebär. Oftast kommer en produkt tillbaka i lager efter 1-3 vekor (detta är angivet på varje enskild produkt som är på backorder)

Om det är andra produkter i din order som finns i lager och alltså inte är på backorder, kan vi splitta leveransen och skicka varorna vid olika tillfällen. Vänligen maila oss om du önskar att få din leverans splittad.

How long is your delivery time?

Leveranstiden är mellan 2-5 dagar. Vänligen notera att leveranstiden kan variera beroende på  yttre omständigheter som är utom Blue Billies kontroll, så som förseningar från leverantörer.

Can I track my order?

Yes all packages are trackable. When your order has been shipped you will receive an email with your tracking number.

Can I track my order?

Yes all packages are trackable. When your order has been shipped you will receive an email with your tracking number.

How are you packing the products?

All orders are packed using environmentally friendly, airlocked and padded envelopes.

Do I have to pay VAT/Duties?

Customs and import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Blue Billie has no control over these charges and we can’t tell you what the cost will be, as customs.

What if my product gets damaged during the shipping when I return it?

The goods are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way.

What if I forget to pick up my order?

For Swedish customers: Please note that your order will be held at your service point for a maximum of 14 days. Upon not picking up your order, in which case it will be sent back to the Blue Billie offices, you will be charged a fee of 150 SEK. If contacting us claiming you still want your order, this fee will be only 49 SEK, for shipping.

For how long can I keep the product before returning it?

Returns should be made within 30 days from the date you receive your order. Please fill out our return form and send it back to us along with the order. You can expect to receive the refund within seven working days, using the same payment method.