Delivery & Shipping

Blue Billie ships worldwide excluding Russia and will handle your order within 24 business hours. When you place your order, a notice will be sent to you by email. Orders will be shipped using DHL servicepoint in Sweden and UPS worldwide.

Delivery Time & pricing

Sweden

49kr – 2-5 business days
Delivery notification will be sent via text message or email when your package is ready to be collected.
Please note that your order will be held at your service point for a maximum of 14 days. Upon not picking up your order, in which case it will be sent back to the Blue Billie offices, you will be charged a fee of 150 SEK. If contacting us claiming you still want your order, this fee will be only 40 SEK, for shipping.

Scandinavia

10€ – 2-6 working days
Delivery notification will be sent via text message or email.
Delivery between 9am-5pm, Monday to Friday
Please note that the delivery charges do not include taxes or import costs that may be due when the package reaches the country of destination. To find out more about your countries import taxes and duties.

EU Zone 1

BE, DE, GB, LU, NL
13€ 2-6 working days
Delivery notification will be sent via text message or email.
Delivery between 9am-5pm, Monday to Friday
Please note that the delivery charges do not include taxes or import costs that may be due when the package reaches the country of destination. To find out more about your countries import taxes and duties.

EU

15€ 3-7 Working days
Delivery notification will be sent via text message or email.
Delivery between 9am-5pm, Monday to Friday
Please note that the delivery charges do not include taxes or import costs that may be due when the package reaches the country of destination. To find out more about your countries import taxes and duties.
US & CANADA

20€ 3-7 Working days
Delivery notification will be sent via text message or email.
Delivery between 9am-5pm, Monday to Friday

Worldwide

25€ 3-10 Working Days
Delivery notification will be sent via text message or email.
Delivery between 9am-5pm, Monday to Friday
Please note that the delivery charges do not include taxes or import costs that may be due when the package reaches the country of destination. To find out more about your countries import taxes and duties.

Tracking

All packages are trackable. To track your package please send an email to support@bluebillie.com and have your ordernr. Ready. The order number is found on your proof of order.

Packaging

All orders are packed using enivonementally friendly, airlocked and padded envelopes. 28x25x5cm

Duties & Taxes

Customs and import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Blue Billie has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.Contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Exchanges and Returns

Swedish customers receive FREE paid returns and may be made within 14 days from the day you receive your order. Fill out your reason for your return on the given return form. The items in your return must be in original condition, unworn, unwashed, and unaltered. Items must have all tags attached. Customers outside of Sweden will be responsible for the shipping fees when returning unwanted products. For any other questions/ help please contact us at hello@bluebillie.com

There’s no need to let us know you’re returning/exchanging something, just fill in the return form and send it back to us. The goods are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way.

For Swedish customers: Please note that your order will be held at your service point for a maximum of 14 days. Upon not picking up your order, in which case it will be sent back to the Blue Billie offices, you will be charged a fee of 150 SEK. If contacting us claiming you still want your order, this fee will be only 40 SEK, for shipping.

Exchanges

Exchanges may be made within 14 days for Swedish and Norwegian customers and 28 days for international from the date you receive your order. Swedish Customers will receive Free returns with a paid return slip inside with their order. International customers: to exchange an item please follow the instructions in our exchange/return form.
If you wish to exchange an item, it needs to be of equal value. If you would like to exchange for an item of lesser or greater value, please follow our return instructions #Returns If the item is out of stock in the size or colour you have opted for, a refund will be issued instead. Shipping charges on exchanged merchandise are at the customer’s expense. However, Blue Billie will not charge additional shipping on the new item. Note that additional duties and/or taxes are not included.

Returns

Returns may be made within 14 days for Swedish and Norwegian customers and 28 days for international from the date you receive your order.Please fill out our exchange/return form and send it back to us along with the order.Shipping charges on returned merchandise are at the customer’s expense. . Refunds for returned merchandise will be made within two weeks of the return of the product using the same payment method.

For Swedish customers: Please note that your order will be held at your service point for a maximum of 14 days. Upon not picking up your order, in which case it will be sent back to the Blue Billie offices, you will be charged a fee of 150 SEK. If contacting us claiming you still want your order, this fee will be only 40 SEK, for shipping.

Reklamation/Faulty products

Returns may be made within 14 days for Swedish and Norwegian customers and 28 days for international from the date you receive your order.
If a incorrect product (style, size, or color) has been sent, Blue Billie will provide you with a paid return label to ship back to Blue Billie and send you the correct item free of charge. Please fill out our return/exchange form and send it along with the return.
If you believe you have received defective items please contact us at support@bluebillie.com and provide a photo of the defect keeping all the packaging. If a defective product has been sent, Blue Billie will provide you with a paid return label to ship back to Blue Billie and send you the non defected item free of charge.

RETURNFORM

Payment

Sweden/ Norway

Klarna Checkout
Klarna payment/invoice

A simple and flexible solution.No need to type in any account details or card numbers to shop online. But if you prefer paying straight away via your Internet bank or card, that’s fine too.
Returns may be made within 14 days from the date you receive your order when using Klarna.

Paypal Checkout:

Pay with your Paypal account, by card or bank-transfer.
We offer payment through Paypal secure checkout, for easy payments with VISA, American Express, Master Card, and Maestro card.

International

Paypal Checkout:

Pay with your Paypal account, by card or bank-transfer. (No account needed).
We offer payment through Paypal secure checkout, for easy payments with VISA, American Express, Master Card, and Maestro card.

Legal

Vat/ Organization Number/ Adress

VAT SE559022935601
5590229356

Up&Mark Industries
Krukmakargatan 31
11851 Stockholm
Sweden
Force Majeure

Blue Billie is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.

VAT SE: 559022935601

TERMS & CONDITIONS

These terms & conditions (the “Terms and Conditions”) regulate all use of all content of the domain bluebillie.com (the “Site”). The Terms and Conditions will be valid for all your future transactions with bluebillie.com. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
Copyright and Trademarks

Copyright in the documents provided on the Site (including, without limitation, tra- demarks, logos, graphics, text, photos, designs, icons, images, data and software) are owned by or licensed to us or our affiliates. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written con- sent from Blue Billie. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material on the Site, or any portion thereof, shall be granted or implied.

Personal Information

All personal information you provide us with or that we obtain will be handled by bluebillie.com as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to bluebillie.com and will not be shared with other second parties. You have the right to inspect the information held about you. You always have the right to re- quest bluebillie.com to delete or correct the information held about you. By accepting Blue Billie’s Terms and Conditions, you agree to the above.

Payment

All products remain Blue Billie ́s property until full payment is made. The price applicable is that set at the date on which you place your order. All transfers conducted through bluebillie.com are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.Limited to the purchase price of the product you purchased. Blue Billie is not responsible for any indirect losses, which happen as a side effect of the main loss or damage.

Links

The Site may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.

Information on the Site

We do not guarantee that the content of the Site is at all-time free of inaccuracies or typographical errors. Neither do we guarantee that all information is up-to-date. Blue Billie may at any time change the content of the Site.

Liability

Our liability for losses you suffer as a result of us breaking this Contract is strictly. All refunds will be carried out primarily through the same payment option you used for your purchase. Expect the refund within 10 working days from the date that the package reached us. Returns that are damaged will not be accepted and will be sent back to the customer without a refund. We reserve the right to charge a shipping and administration fee.

DISCLAIMER


We do not guarantee that all the items available at the bluebillie.com online shop are in stock at the time of your order. If we are out of stock of any items in your order we will contact by phone or by e-mail. BLUE BILLIE cannot warrant that the content of bluebillie.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. BLUE BILLIE may at any time change the content of the site and the items available in the product range. If we are unable to get in touch with you, your order will be put on hold. BLUE BILLIE cannot be held responsible for any damage caused from using the site or not being able to use the site.


GOVERNING LAW

These terms and conditions are governed by Swedish law and you agree that the Swedish courts will have exclusive jurisdiction of any dispute under this agreement. The laws of your country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.