FAQs

Where does Bluebillie ship?

Blue Billie ships worldwide excluding Russia and will handle your order within 24 business hours. When you place your order, a notice will be sent to you by email. Orders will be shipped using DHL servicepoint in Sweden and UPS worldwide.

Can I track my order?

Yes all packages are trackable. To track your package please send an email to help@bluebillie.com to receive your ordernumbe or find your order number on your confirmation email.

How are you packing the products?

All orders are packed using environmentally friendly, airlocked and padded envelopes. 28x25x5cm

Do I have to pay VAT/Duties?

Customs and import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Blue Billie has no control over these charges and we can’t tell you what the cost would be, as customs

How does the return or exchange work?

Costumers within Sweden return their products for free and may be made within 14 days from the day you receive your order. Fill out the reason for your return on the given return form. The items in your return must be in original condition – unworn, unwashed, and unaltered. Items must have all tags attached. Customers outside of Sweden will be responsible for the shipping fees when returning unwanted products. For any other questions/ help please contact us at help@bluebillie.com

What is the home delivery process?

If you have chosen home delivery, we will send you an email confirming that your items has been dispatched with your tracking number, another with information about the delivery.

What is the store delivery process?

If you have chosen to pick up your order at the Blue Billie store at Krukmakargatan 31 in Stockholm, we will send you an email when your order is ready for you to collect. Please remember to bring your ID and order confirmation.

What if my product gets damaged during the shipping when I return it?

he goods are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way.

What if I forget to pick up my order?

For Swedish customers: Please note that your order will be held at your service point for a maximum of 14 days. Upon not picking up your order, in which case it will be sent back to the Blue Billie offices, you will be charged a fee of 150 SEK. If contacting us claiming you still want your order, this fee will be only 40 SEK, for shipping.

For how long can I keep the product before exchanging it?

Exchanges may be made within 14 days for Swedish and Norwegian customers and 28 days for international from the date you receive your order. Swedish Customers will receive Free returns with a paid return slip inside with their order. International customers: to exchange an item please follow the instructions in our exchange/return form.
If you wish to exchange an item, it needs to be of equal value. If you would like to exchange for an item of lesser or greater value, please follow our return instructions #Returns If the item is out of stock in the size or colour you have opted for, a refund will be issued instead. Shipping charges on exchanged merchandise are at the customer’s expense. However, Blue Billie will not charge additional shipping on the new item. Note that additional duties and/or taxes are not included.

For how long can I keep the product before returning it?

Returns may be made within 14 days for Swedish and Norwegian customers and 28 days for international from the date you receive your order.Please fill out our exchange/return form and send it back to us along with the order.Shipping charges on returned merchandise are at the customer’s expense. . Refunds for returned merchandise will be made within two weeks of the return of the product using the same payment method.

What payment method does Bluebillie accept?



What if my item is damaged, defective or incorrect?

We’re so sorry for the inconvenience! Please send us an email with your order number to help@bluebillie.com and include a picture of the damaged or wrong product. We’ll make sure to look after you!